Terms and Conditions
Thank you for visiting and shopping at The Botanical Distillery. We are based on Waiheke Island, New Zealand. Please carefully read the following information that constitutes as our Shipping Policy. If you have any questions regarding this policy, please feel free to contact us: firstname.lastname@example.org.
Openness and transparency are important to us. The Privacy Act 1993 requires us – like any other New Zealand business – to tell you certain things about the personal information we need to carry out our functions. This is where we explain our privacy practices and why you can trust us to handle your information with care and respect.
- We only collect personal information where this is necessary to carry out our functions
- We may collect personal information about you either directly from you or from other people or agencies which may come from external booking agencies
- We store and protect all our data with all reasonable technical and process controls
- You can ask us for a copy of your personal information at any time. We will be as open as we can with you but must also ensure we meet our lawful obligations
- We will only use and share personal information where necessary to carry out the functions for which we collected it, or if required by law
RETURNS AND REFUNDS
The Botanical Distillery guarantee their goods will:
- Be of acceptable quality.
- Be fit for a particular purpose that you asked about.
- Match the description given in advertisements or sales brochures, or by the sales assistant.
- Match the sample or demonstration model.
- Be owned by the consumer, once purchased.
- Be a reasonable price
At The Botanical Distillery, we value your satisfaction. If you are not completely satisfied with your purchase, please return your merchandise within 7 days of the invoice date and we will swap your items and courier to you or offer you a credit note or refund of the goods bought. Shipping and handling charges are non-refundable.
Note: Vouchers cannot be redeemed for cash. The voucher is only valid for the amount stated. The voucher can only be used in whole. Please make your selections carefully as we are unable to refund or exchange your purchases once your order has been processed. Please ensure that your vouchers are kept in a safe place as we are unable to replace lost or stolen vouchers.
Please contact us within 24hrs with your invoice number and contact details before returning any items.
All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, or for any reason there will be a significant delay in dispatching your order, we will contact you to let you know. If your order is urgent please contact us for assistance.
You will receive a Shipment Confirmation email once your order has shipped.
Orders are automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Please provide a physical address for shipping as we cannot deliver to PO Boxes. Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will contact you to come to a mutually agreeable solution.
Once your order has been dispatched, we cannot change the shipping address, but it may be possible for the courier company to redirect your order. In this situation we will give you all the details you need to contact the courier company directly to discuss your options.
Orders sent within New Zealand are shipped via Courier Post and require a signature as proof of delivery. Within New Zealand we offer flat rate shipping.
Deliveries to rural delivery addresses will usually take one to two days longer than the delivery timeframes given above, as rural deliveries are often handled by a third party.
TERMS AND CONDITIONS
While we endeavour to supply accurate information on this site, errors and omissions may occur. The Botanical Distillery Limited (“The Botanical Distillery”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site.
The Botanical Distillery reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, The Botanical Distillery makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
You may not download, modify, transmit, or otherwise use any material from this website for public or commercial purposes.
The Botanical Distillery is a trademark of The Botanical Distillery Limited. The copyright and other intellectual property rights in the material contained in this website are protected by The Botanical Distillery Limited. Any reproduction or use of any of the contents of this website without the express written consent of The Botanical Distillery Limited is prohibited.
This online service provides general information about The Botanical Distillery and the products and services they offer. The information contained in this website has been prepared solely for the purpose of providing information about The Botanical Distillery and the services and products they offer. The Botanical Distillery reserves the right to change, delete or move any of the material on this website at any time without notice.
The Botanical Distillery shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.
Mail: 105 Queens Drive, Oneroa, Waiheke Island, Auckland, 1081
Phone: (09) 372 2844
Mobile: 021 5444 19